Faq

Here are the answers to the most frequently asked questions. For any further information do not hesitate to contact us.

Do you accept credit cards?

Payment must be made at check-in.
We accept Visa and Mastercard.

When the payment must be done?

We kindly ask you to pay the tourist taxes and the stay in the case of a refundable rate at check-in, in the case of self check-in the day after arrival.

What time is the apartment available on the day of arrival and what time is check out on departure day?

The apartments are generally available from 2.00 pm, we recommend communicating your arrival time in advance so the management can create an order of priority in the preparation of the apartments and thus do everything possible to ensure that the apartment will be ready for your arrival. On the day of departure the apartment must be vacated by 10:00. Exceptions are possible, by prior arrangement, with a possible difference in price.

Until what time can I arrive for check in?

There are no check-in time limits, upon agreement with the management it is possible to do the self check-in which allows our guests to arrive when they prefer and access the structure independently. Self check-in is very simple and we will always be available on a dedicated telephone number 24 hours a day.

Is breakfast included?

Breakfast is not provided. The apartments have a fully equipped kitchen. Next to the reception entrance there are two vending machines for hot drinks such as coffee, tea, chocolate, cappuccino, etc., cold drinks and small sweet and savory snacks. A few meters away from the residence there are excellent bars and pastry shops.

What can I find in the apartment?

In each apartment you will find: one or two king size double beds that can be divided into single beds and a single or double sofa bed (consisting of two comfortable single beds). The beds will already be ready. One or two bathrooms with spacious shower cubicle, complete with linen, hairdryer and courtesy set. Fully equipped kitchen with dishwasher and in some apartments also with oven and/or microwave (a small set with sponge and dish soap and dishwasher tablet is supplied). LCD TV, free Wi-Fi. Safe. Air conditioners. Drying rack and iron, in some apartments also a washing machine (single-dose detergent for the washing machine can be bought at reception). Cleaning of the apartments with linen change once a week. Electronic card (badge) to open the gates, the entrance door and activate the electrical system. Parking for one car per apartment.

Do the apartments have wheelchair accessibility?

The Residence has two wheel-chair accessible apartments with parking space in front of the entrance and a bathroom specially equipped for diverse-ability clients.

Is there a Reception area at the Residence?

The reception is generally open on weekdays from 9:00 to 17:00. The reception is closed on Saturdays, Sundays and public holidays. Due to the Covid-19 epidemic, reception hours may vary. For guests of the structure we will always be available by telephone 24 hours a day at a dedicated telephone number. By prior arrangement, it is possible to request the opening of the reception outside the indicated hours.

Is there a safety box in the apartments?

Each apartments contains a safety box protected by a code number.

Is there an internet connection?

Each apartments has a free wifi connection with high-speed link.

Residence Fiesole has a parking lot?

All the apartments have a parking space inside the residence, under video surveillance, with access and exit through the automatic gates.

Are Pets Allowed?

One small well behaved dog is welcome. Cats are not accepted. It is necessary to communicate the presence of a pet at the time of booking. A small supplement is required for them.

What is the nearest station?

Campo di Marte station is located 8.0 km from the residence.

How far is Santa Maria Novella train station from the residence?

The SMN central station is located about 10.0 km from the residence.

What is the closest airport?

Amerigo Vespucci is the Florence airport, located 13.5 km from the residence.

Is possible to smoke in the apartments?

No, the apartments are all no smoking, but being equipped with terrace or porch you can smoke outside.