Faq

Here are the answers to the most frequently asked questions. For any further information do not hesitate to contact us.

Do you accept credit cards?

Payment must be made at check-in.
                 We accept Visa, Mastercard, American Express and Diners.

What time is the apartment available on the day of arrival and what time is check out on departure day?

Arriving clients can have the apartments starting 12:00 midday. Check out on departure day is 10:00am. However both for arriving and departing guests there is the possibility of leaving their baggage.

Is breakfast included?/h5>

NO. But a complementary breakfast set is provided for the first morning. As there is a fridge in the kitchen guests are advised to purchase any food they wish to consume.

What can I find in the apartment?

In each apartment you can find: one or more double-bed depending on the size of the apartment. The beds will already be made. Towels, hairdryer, courtesy bathroom set can be found in each bathroom. The kitchen is fully equipped with oven, dishwasher, washing machine, ironing board, iron and clothes-horse. Tv, telephone, internet, free wifi, safe, hot/cold air conditioning, cleaning once per week.

Do the apartments have wheelchair accessibility?

The Residence has two wheel-chair accessible apartments with parking space in front of the entrance and a bathroom specially equipped for diverse-ability clients.

Is there a Reception area at the Residence?

The Reception is open on weekdays from 9:00am to 6:00 pm

Is there a safety box in the apartments?

Each apartments contains a safety box protected by a code number.

Is there an internet connection?

Each apartments has a free wifi connection with high-speed link.

Residence Fiesole has a parking lot?

All the apartments have an exclusive parking space inside the structure, unattenended but with video surveillance, access and exit through the automatic gates.

Are Pets Allowed?

Small pets are welcome if well behaved. It’s need to communicate the presence at booking. It is prompted for them an extra 10 € per night.

What is the nearest station?

The Campo di Marte station located 7.4 km from the residence, about 45 minutes by bus or 15 minutes by taxi.

How far is Santa Maria Novella train station from the residence?

The central station SMN is located 8.3 km far from the residence, about 20 minutes by car or 50 minutes by bus.

What is the closest airport?

Amerigo Vespucci Airport is the airport of Florence, is located 13.5 km from the residence, about 25 minutes by car.

Is possible to smoke in the apartments?

No, the apartments are all no smoking, but being equipped with terrace or porch you can smoke outside.